Research
Deep-dives, industry analyses, and working notes — organized by topic, not by date.
3 documents
Technology deep-dives, industry analyses, and working notes. Long-lived documents that get revised as the landscape moves — not blog posts.
The Agentic CX Stack
A field map of the layers every AI-first customer experience runs on, from channel adapters to agent runtimes to the knowledge substrate underneath.
Reducing Token Usage in Agentic Coding
Field notes on the tooling layer that keeps Claude Code from burning tokens — proxies that filter I/O, knowledge graphs that spare the agent from reading the whole repo, and the candidates still on the bench.
Static Architectures in 2026: Why This Site Still Runs on Hugo
An architecture note on the S3 + CloudFront + Hugo pipeline behind this site — costs, tradeoffs, and what the JS-framework resurgence gets wrong about content sites.